Earning Points

As a loyal Epepea customer, you earn points for every KES spent on the marketplace. Whether you are ordering weekly groceries or occasional electronics, your wallet balance grows with every completed delivery.

• Earn 1 point for every KES 100 spent (base tier).
• Look out for "Double Points" promotions on selected retailers.
• Points are credited automatically after order delivery is confirmed.

Loyalty Tiers

Our program features three distinct tiers based on your shopping volume over a 6-month period. Advancing in tiers accelerates your point earning rate and unlocks marketplace benefits.

• Silver (Base Level): Standard point earning and regular support.
• Gold: 1.5x points multiplier and priority customer support.
• Platinum: 2x points multiplier, priority routing, and free localized delivery on select days.

Redeeming Your Points

Points act as digital currency across Epepea. You can securely redeem them during checkout to cover partial or full payment of your cart, including delivery fees.

• Redeem your points directly on the checkout screen.
• No blackout dates—use points whenever you want.
• Points remain valid as long as you make at least one purchase per year.