Coverage and ETAs

Delivery coverage depends on retailer policy, availability of delivery partners/shoppers, and your selected location.

ETAs are estimates and may change due to availability, traffic, weather, substitutions, and operational constraints.

• Delivery coverage depends on retailer policy and location.
• ETAs are estimates and may change due to availability, traffic, or operational constraints.

Delivery address requirements

• Provide a complete and accurate address and reachable phone number where required.
• If the courier cannot contact you or access the delivery location, delivery may fail.
• Add delivery notes (gates, landmarks, building access) to improve success rate.

Pickup rules

• Pickup availability depends on retailer settings and store hours.
• Bring any required identification or pickup code where applicable.
• Uncollected pickups may be cancelled according to retailer policy.

Failed deliveries

• If a delivery cannot be completed, we may attempt redelivery, return to retailer, or follow dispute procedures depending on the order context.
• Failed deliveries may incur additional charges where operational costs apply, unless prohibited by law.

Proof of delivery

• Proof of delivery may include photos, signatures, PIN confirmation, GPS timestamps, or platform confirmation events.
• Report delivery issues promptly via the support ticket system to preserve evidence.