Eligibility

Eligibility depends on product type, condition, and retailer policy where applicable. Some items may be non-returnable for safety, hygiene, or regulatory reasons.

• Eligibility depends on product type, condition, and retailer policy where applicable.
• Some items may be non-returnable for safety or regulatory reasons.

Common issues we handle

• Missing items, wrong items, damaged items, expired items, or quality issues.
• Delivery failures or incomplete fulfillment.
• Unauthorized charges or payment issues.

Timelines

• Report perishable and urgent quality issues as soon as possible after delivery.
• Other issues should be reported within a reasonable time so evidence remains available.

Dispute handling

• Disputes may require evidence such as photos, receipts, or delivery proof.
• We may coordinate between customers, retailers, shoppers, and delivery partners to resolve issues.
• Refunds may be processed to the original payment method or an alternative supported method.

Refund processing

• Refund timing depends on payment provider processing times.
• Some refunds may be partial (for example, when only some items are affected).