Role and responsibilities

• Follow picking instructions, quality standards, and approved substitution flows.
• Protect customer privacy and only use customer data to complete assigned tasks.
• Act honestly and avoid fraud, misuse, or misrepresentation.

Proof and documentation

• Provide required proof where applicable (receipts, scans, photos, timestamps).
• Do not falsify proof of purchase, delivery, or identity.

Handling and safety

• Handle goods safely and protect fragile items.
• Follow special handling requirements for cold-chain or regulated goods where applicable.

Disputes and enforcement

• Cooperate with investigations and provide evidence when requested.
• We may suspend accounts for repeated failures, fraud risk, or policy violations.