+254 723519114 info@epepa.com
Click here to go to store

Just Relax! Kenyas best Online Grocery Store

What is Epepea

Epepea is an online marketplace that gives you a wide variety of unique items which can be shopped from the comfort of your house, office or even on transit. It is also a platform where you can sell your commodities to a diverse market. Items bought are delivered at your doorstep.

Do I have to create a new account if I already have an existing account?

No, you don’t. You can however edit your account information such as your ‘Shipping’ and ‘Billing’ addresses, update your email address and password by following the steps below:

  • Select Store to log in to you account
  • Click ‘My Account’ and then select ‘Account Information’

FAQ

What do I do in case I have forgotten my password?

Please visit the login page  and click on the link next to ‘Forgot your password?’; enter the details of the email address that you used when you first registered your account.

We will email you a link to this email address which you can click on to reset your password.

If you are still unsuccessful in resetting your password, you may contact the Epepea Customer Support Team through email on customercare@epepea.com or chat

Can I change my account information?

Yes, you can edit your shipping, billing and email addresses. Simply log in to your account, click ‘My Account’ and then select ‘Account Information’.

When can I place my order?

You can place your order at any time. Deliveries however will be done as per the timelines noted on the check-out page.

How soon from the time of ordering will my item be delivered?

Your package will be available within 3 hours after placing your order. Orders made after 3.30 will be delivered the next day. The transit time-period is calculated strictly using business days, which excludes Sunday and Public holidays( Visit Shipping and Delivery Policy for more details)

Can I choose to collect the items ordered instead?

At the moment, No but we are working on having this option soon

Can I send someone to collect the items on my behalf?

Yes, you can. Please ensure that you notify us on email or chat with the name and ID of the person collecting so that we can facilitate this. The person also needs to confirm the integrity of the delivery and confirm whether the condition of the products is good.

Can I get a weekly/ monthly subscription and auto delivery for specific products?

At the moment this is not possible. You can however use the re-order option in your account by following the steps below:

  • Log in to your account
  • Click ‘My Account’ and then select ‘My Orders’
  • Look for the order you’d like to replicate
  • On the right hand side, select the option ‘Reorder’