Eligibility and onboarding

• You must have authority to operate the retail business and to enter these terms on behalf of the retailer.
• You must provide accurate business information and keep it updated.
• We may require verification and may suspend onboarding where risk controls require it.

Listings, pricing, and inventory

• Maintain accurate product information (names, variants, packaging, images, and descriptions).
• Maintain accurate pricing, compare-at pricing, promotions, and taxes where applicable.
• Keep stock levels and availability status up to date to avoid cancellations and disputes.
• Only list items you are authorized to sell and that comply with the Prohibited & Restricted Items Policy.

Order acceptance and fulfillment

• Process orders promptly and within retailer service windows.
• Support substitutions and partial fulfillment where enabled by the platform workflow.
• Provide accurate pickup readiness and delivery handoff details.
• Provide proof of fulfillment where required (receipts, packing photos, or confirmation events).

Delivery, pickup, and handoff

• If you offer delivery, you must comply with your delivery policy settings and service coverage areas.
• If using delivery partners, ensure safe handoff and accurate order packaging.
• If offering pickup, ensure pickup instructions and hours are accurate.

Quality standards and customer experience

• Fulfill orders with quality products and correct variants.
• Handle expiry dates, fragile items, and regulated goods appropriately.
• Address customer issues promptly through the platform support and dispute processes.

Fees, payouts, and settlements

• Platform fees may apply and can include delivery-related fees, service fees, or payment processing costs.
• Payout timing may depend on fulfillment completion and dispute/chargeback windows.
• We may place holds or reserves to manage fraud and chargeback risk.

Returns, refunds, and disputes

• You must cooperate with return/refund investigations and provide supporting evidence.
• You may be responsible for refunds in cases of incorrect items, quality failures, or policy violations.
• Chargebacks and payment reversals may result in deductions from payouts where applicable.

Compliance and prohibited items

• Do not list prohibited or restricted items without the required licenses and approvals.
• Comply with applicable consumer protection, labeling, and safety laws.

Termination and enforcement

• We may restrict listings or suspend access for repeated cancellations, abuse, or policy violations.
• We may remove content that violates platform rules or law.