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Shipping and Delivery Policy

Epepea has partnered with Speedy a leading delivery company, to ensure that your orders are delivered securely and on time. Speedy – for the delivery of products ordered using the Standard Delivery Services to both Nairobi and other major towns countrywide.

Delivery Service Options

Epepea has partnered with Speedy a leading delivery company, to ensure that your orders are delivered securely and on time. Delivery happens with 3 hours after the payment has been confirmed.  Epepea Shopping Delivery service covers over 100 locations in all major towns countrywide and which are within the delivery network of our Logistics partner Speedy Courier and Logistics. Standard service is currently offered during Business days (excludes Sundays & Public Holidays) of the week:

Where do we deliver?

Delivery locations include Nairobi and most major towns in Kenya. (Cross-border and international deliveries will be included in our services at a later stage.)

Delivery Timelines

Epepea prides its itself in fulfilling your order in record 3 hours from the time the ayment is confirmed as long as its within our working hours. We understand the urgency when you order for groceries and personal items and foodstuffs, you cannot wait for 24hours. We have partnered with various supermarkets countrywide to be able to deliver your shopping within the shortest time possible. 

How much does delivery cost? Our delivery services are based on the fact that we buy from the nearest supermarket to the delivery location, hence the delivery cost is minimal. Epepea charges only Kshs 300 for delivery no matter where its being delivered. 

How is packaging done?

In line with the Epepea's commitment of taking moral responsibility of managing our environmental impact, recognizing that environmental considerations are an integral part of our overall business strategy, Epepea uses eco-friendly bio-degradable and recyclable corrugated boxes to package your orders. Our range of different box sizes are designed to accommodate all types of product shapes and sizes. This gives you the assurance and confidence that your order will be secure and well protected to arrive safely at your doorstep. Packaging multiple orders? Multiple orders will be combined into the same package to reduce cost and number of packages shipped to a customer.

 

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